Operations Excellence Role - FinTech

Role: Operations excellence

Company : CRED

Industry & Domain: Fintech/ Payments, E-Commerce

What will you do? :

- Manage a cross functional team of technical and non-technical resources to deliver against the goals by ensuring high quality service delivery and execution.

- Drive cross functional projects to deliver business value for the team; be part of projects, involving new feature definition to improve processes.

- Manage onboarding operations through end to end planning, metrics review and root cause analysis to deliver results in a fast paced environment.

- Manage stakeholders across the company as part of operations delivery; drive change by developing business proposals and implementation of recommendations through effective written and verbal communication.

- Work with engineering and product teams to improve tools, processes and reporting dashboards.

- Formulate, implement and drive career development plans for team of highly skilled resources.

You should apply if you :

- Possess atleast 5 years of experience in operations program management.

- Come with a prior experience in leading and developing large teams.

- Have an experience in translating business needs into detailed feature requirements, data analysis and business case development, and managing programs from concept to implementation.

- Possess prior experience in the capacity of a product/ program manager/ business analyst would be a plus

- Have the ability to think both strategically and tactically and to drive execution.

- Are equally comfortable with long term planning and day to day progress tracking and execution.

- Come with a proven track record of taking ownership and delivering results in a fast paced environment.