Operations Design Head

- Owns and builds SOPs across operations function

- Builds processes to drive Cost, CX and Scalability: assessing cost structure for assets utilization, manpower planning, defining CX metrics and building scalable solutions

- Works with product team to give feedback & co-create ops journey: app features, steps, design

- Conducts time & motion studies and workflow analysis to identify critical tasks & set productivity standards

- Works with ground teams to identify operational risks and structurally mitigates them

- Creates performance metrics and incentive plans across operations function

Execution

- Executes processes/interventions through regional heads and central fulfillment teams

- Owns transition and training plans for process rollouts

- Performance Tracking & Improvement

- Overseeing process improvement & adoption metrics for operations

- Tracking productivity targets across operations activities

- Co-creates training initiatives to improve performance and process adherence for ops executives