Posted By
Posted in
Banking & Finance
Job Code
169765
Handling the team of Branch Operations Managers of the cluster branches and looking after the following activities:
- Service & Quality issues of branches, Monitoring daily transactions and advisory for processes.
- Liabilities & Investment Management Process - Account Opening & Maintenance for Corporate Relationships, key service standard issues.
- Transaction Banking Corporate Client Related Responsibilities.
- Audit & Compliance (internal and regulatory) of cluster branches.
- Ops Risk Management & Fraud management.
- Manpower management and training of staff members.
Heading the whole retail branch operations, services and audit and compliance issues.
- Branch reporting, MIS and cost control.
- Branch infrastructure and facilities management.
- Liasoning with various vendors and departments.
- Adherence and implementation of various processes and procedures.
- Clearing funds and cash offloads management and ATM management.
- Adherence of KYC and AML policy.
- Customer complaints handling and resolutions.
- Training and development of service and sales team.
- Team Management and building excellence in service quality.
- Handing the Corporate Services Desk, which includes handling of day-to-day banking functions at the branches and servicing customers handling queries, complaints and requirements of corporate customers across all products for both Retail & Corporate.
- Provide support to relationship managers & product sales managers for servicing corporate clients – attend to customer requirements, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction
- Processing savings & current A/c Opening/Closure, RTGS, Internet banking queries, ensuring regulatory compliance regarding Know Your Customer (KYC) guidelines as laid by RBI.
- Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets.
- Provide interface to the channels for all the service quality related issues.
- Ensure timely escalation of issues impacting business and possible solutions to address the concerns.
- Responsible for offering complete financial solutions to India's most demanding corporate clients including Trade finance services & other simple banking transactions.
- Assist in new products, processes or systems roll out. Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for various product and services.
- Assist in follow up on recoveries/dues from the customers
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Posted By
Posted in
Banking & Finance
Job Code
169765