Operation Manager - Supply - PST Team

Supply - Operation Manager ( PST Team )

About Excitel :

you need to know about Excitel is that its a fun, young and exciting. These values are important to us and we carry them with us every day. We came into existence in 2015, and are now with 6 lakh active subscribers, 850 partners and 2 major markets in Delhi and Hyderabad.

As per TRAI Dec - 19 published numbers for India, Excitel stands 6th (total subscriber base) among all private players in India, 4th in top monthly and quarterly growth (absolute and %) - averaging higher than market growth average, and among top 10 Wireline Broadband players in India.

As per TRAI Dec - 19 published numbers for India, Excitel stands 6th (total subscriber base) among all private players in India, 4th in top monthly and quarterly growth (absolute and %) - averaging higher than market growth average, and among top 10 Wireline Broadband players in India.

This compared to the large conglomerates (Airtel, BSNL/MTNL) or well-funded platers (ACT Fibernet, YouBroadband from Vodafone) or publicly listed (Hathaway) or players with long history (Spectranet, DEN, Tikona) is an amazing success story of Excitel. With just 2 years of operations and roughly 2 cities' base - Delhi (excluding Faridabad & Gurgaon) and Hyderabad (just 5 months of presence till date in partial locations). Excitel has been steadily growing its subscriber base largely due to their powerful technology and strong word-of-mouth from users. This year we have added Lucknow, Jaipur, and Bangalore to our subscriber base.

While Excitel's initial industry-first plans &; industry-best delivery gave it an exponential growth in these years, competition has now copied the promises, if not the delivery, thus confusing the consumers. Keeping in sync with the ambitious market expansion and market-share gain that is.

Excitel's vision for the next few years, its critical now to build the value-system for the brand and what it is identified for - not only for its Customers & Prospects, but also to attract the right employees, partners, associations, press, and so on. As we are aware, in the current organic world of communication, a brand is no longer what we tell the Consumer it is - it is what

Consumers tell each other it is. The environment is such that the Excitel brand storytelling is an urgent necessity for our business to sustain & grow.

We've always been obsessed with transforming the way young Indians experience entertainment on the internet at home, and it is the passion guiding our way forward.

Our Power Factors :

- Super high consistency in performance

- European technology to Indian homes

- Regional partner network ensures exceptional last mile delivery & local support

- Lightening fast and efficient customer support

We also have a very cool network design team that keeps the hustle going- all the way from Europe. And here at home we have the best ERPs on our side. Our operations team loves to aim high and has overseen the evolution of broadband in India like never before. With LIT knowledge and resources at hand, our team has all it takes to roll out seamless networks throughout the country and now you are a part of it.

Role title: Supply - Operations Manager / PST Manager

Department: Partner Success

Job Description :

A Zone OM or PST Manager ensures the Sales/ Business Development Strategy for the company is communicated and implemented within a specific Zone for which this role is responsible. Drive achievement of sales and revenue targets and develop a business implementation plan for the zone to ensure that it delivers against its targets.

Key Responsibilities :

- Business Planning & Development

- Identify Areas in Which New Excitel Partners Can Be Onboarded

- Field visits at existing local cable operators ensure they are adhering the standard operating procedure.

- Onboard New Excitel Partners

- Act as A Business Manager for Excitel Partner and Assist to Attain Profitability

- Partner Relationship Management

- Resolve Customer Escalations

- Partner Rating Management

- Ensure partners resolve the customers issues within stipulated time by following Excitel protocols

- Adherence to Excitel Processes & Systems

- Co-Ordinate with Related Teams to Resolve Partner & Customer Related Issues

- Partner Staff Training

- Act as a Problem Solver for Excitel & Excitel Partners