Operation Manager - eCommerce

About Company

Company brings a wide range of gadgets and gadget accessories (smart watches, mobile covers) and fashion accessories to simplify your life. Our products are exquisitely designed using avant-garde technology which is accessible to everyone founded in 2014 with a vision to put forth a collection of trendy and interesting gadgets and gadget accessories which is easily available and does not cost a fortune. Current collaborated turnover of company is about Rs. 100/- crores.

Operations Manager

Salary: upto 7 - 10 lac p.a

NOTE: Looking out for people only from Electronics / On-Line / E-Commerce Space, where the candidate has dealt with Mobile accessories, Gadgets, Smart Watches & Action Cameras.

Job Responsibilities:

- Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction

- Create, manage and optimize the workflow for overall operations

- Understanding business problems, making sense of the data landscape & footprint, performing exploratory & deep analytics, extracting actionable insights, and helping put together an execution road-map.

- Constantly strive to bring strategic advantage to the organization with focus on Performance Improvement, Customer Satisfaction, Cost Reduction, Cycle Time Reduction, Process Design, Process Re-Engineering & Sustainability

- Full cross-functional integration with other stakeholders, including marketing, category team, eCommerce operations, warehouse operations and finance.

- Responsible for following agreed governance model, escalation & communication plan

- Identify and drive continuous improvements and initiatives across various operational processes

- Generate dashboard and scorecards for the Team for review

- Creating and optimizing customer service processes to effectively service customer requests while controlling costs

- Managing all internal software integrations with in-house platforms (warehouse management software, customer service applications etc.)

- Work with cross functional teams to evaluate capability and cost analysis

- Develop in-depth knowledge of all current operations procedures and processes, showing willingness to engage at any level to creatively solve issues as they arise

- Should be able to anchor suitable processes along with relevant technology interventions

Requirements:

- Qualification -B.E/B.Tech and/or MBA

- Should have minimum 4-6 years of experience in e-commerce across different departments

- The candidate should be a critical thinker and problem-solver

- Action Oriented, high on Integrity, Trust and Perseverance

- Excellent verbal and written communications skills

Mega HR