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25/01 Shruty Snehal
HR at Change Leaders

Views:100 Applications:22 Rec. Actions:Recruiter Actions:1

Operation Lead - Product Support - IT (7-9 yrs)

Bangalore/Chennai Job Code: 885163

- Managing project handovers from product and implementation teams

- Ensure KPI conformance - SLA Management

- Production Governance Management

- Regulate and implement a preventative mechanism to maintain the production environment

- Proactive health check of the live environments

- Able to manage workflows and setup projects in JIRA and Support Tool

- Managing knowledge base and ticket resolutions TAT

- Need to setup product feedback mechanism to reduce support flow

Requirement:

- Total-experience must be 7 to 9 years with 5 to 7 years of experience in Product Dev / DevOps

- Prior product operations experience would be preferred

- Up to 3 years of product support experience is a must

- Proactive in approach and strive to bring new ideas to the company

- Love to learn and demonstrate the ability to quickly and proficiently understand and absorb new information

- Know how to break down complex services challenges and keep the impact of the customer top of mind

- Willing to work in US shifts

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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