Responsibilities :   - Ensuring superior customer service and ensuring quick solving of escalations  - Ensuring order fulfilment within the target prices set by pricing team  - Checking and Improving Operational efficiency leading to minimal losses at customer/order level.  - Ensuring synergy of work and purpose between various sub-teams in line with the mandate of the Operations team  - Building an energized & productive team in the region by appropriate work allocation, training and Reward & Recognition  - Serve as the onsite partner, in Delhi NCR Area, to support the tech + sales teams  - Obsessed over the service needs of our customer and transportation partners  - Handle third party partners like device installers, firmware managers  - Build, maintain, and communicate detailed reporting models to assist city-level, regional, and leadership efforts, and make data-driven decisions  - Taking care of procurement of resources like SIMs, Devices etc  - Always thinking about how to do things better, faster, more efficiently (cheaper).  - Develop process and system improvements to continually raise the bar of execution.  - Participate in the development, implementation and automation of critical business processes and tools used to track sales process, forecasting, pipeline management and performance.  - Be able to speak to core operational and growth metrics with the management team.  - Work with the client to continually seek new solutions for their logistics challenges.  Manage any issues that come up in the normal operation of freight movement  - Be resourceful, scrappy, and get things done.  Qualifications:  Are willing to stay in the team for a minimum of 2 years  - Graduate from Tier 1 college like IITs, IIMs, BITS, NITs, NSIT  - 1-4 years of experience in SaaS, IOT, B2B tech related operations  - Understanding of how various technologies work together to drive technology adoption within existing large account base.  - Ability to plan, present, and execute a territory operations strategy.  - Effective presentation skills, with strategic and analytical thinking skills.  - Experience in Six-Sigma, Lean modelling, Supply chain management  - SOP and process implementation  - Demonstrated ability to solve complex problems under pressure  - Ability to collaborate and work with a highly diverse set of shippers, transportation partners, and internal partners  - Analytical and critical thinking ability  - Strong communication and organizational skills  - The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well

Gurgaon/Gurugram

Operation Lead/Head - SaaS - IIT/IIM/BITS/NIT/NSIT 

Operation Lead/Head - SaaS - IIT/IIM/BITS/NIT/NSIT  ,Job Description for Operation Lead/Head - SaaS - IIT/IIM/BITS/NIT/NSIT  in FlairChase in  Gurgaon/Gurugram for (2-5) years of experience. Apply Now!

Job Description for Operation Lead/Head - SaaS - IIT/IIM/BITS/NIT/NSIT  in FlairChase in  Gurgaon/Gurugram for (2-5) years of experience. Apply Now!