ONX Software Systems - Manager - IT Infrastructure

ONX Inc is seeking an Manager, Global IT Infrastructure & Operations for our IT Center of Excellence Facility in Bangalore, India. This is an excellent opportunity for a person with outstanding communication, time-management skills, and a superior knowledge of network, security, computer software/hardware diagnostics and server/database cloud computing environment, and overall information technology infrastructure operations.

As Manager you would be responsible for the management of the Global IT Infrastructure Services group. The objective of this role is to collaborate with users and other IT departments to maintain a reliable computing environment (99.99% system uptime goal), delivering quality processes, controls, and system support to the firm. This requires strong business and technical knowledge, an understanding of various server, storage, and network platforms in use, and the current and future state of the company and the IT industry in general.

This description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department and in other locations may be required in addition to changes in the emphasis of duties as required from time to time. There is a requirement for the candidate holding this position to recognize this and adopt a flexible approach to work.

Job Summary:

The Manager will manage and direct the company's information technology (IT) infrastructure operations, ensuring the department provides efficient and effective technical support services.

Supervisory Responsibilities:

- Hires and trains IT staff.

- Schedules, organizes, and assigns projects to members of the IT team.

- Conducts performance evaluations that are timely and constructive.

- Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

- Leads development and implementation processes for the organization's IT systems and department.

- Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.

- Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.

- Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.

- Oversees security of systems, networks, and enterprise information.

- Facilitates IT security audits or investigations.

- Develops and maintains relationships with external IT vendors and service providers.

- Coordinates multisite IT systems via enterprise resource planning (ERP).

- Performs other related duties as assigned.

Required Skills/Abilities:

- Excellent verbal and written communication skills.

- Proficient in latest technology for IT systems and management.

- Proficient in Microsoft Office Suite or related software.

- Excellent organizational skills and attention to detail.

- Excellent analytical and management skills.

- Excellent interpersonal skills.

- Thorough understanding of IT and practical applications to support the company's goals.

Education and Experience:

- Bachelor's degree in computer science or related Technical Field required; master's degree or MBA preferred.

- At least ten years of experience managing an IT department.

- Experience in the construction Industry preferred but not required.