Onsitego - Assistant Manager - Service Operations

Job description

Role and Responsibility

- Create Offline & Online Alliances.

- Support the (B2C) business and operations leadership in tracking day to day service calls, expected escalations.

- Coordinate with multiple teams Service, Sales, Accounts, Stores etc. on regular basis and track business performance against defined objectives.

- Conduct small market research activities and prepare reports for Business to improve product or service offering, introduce new products and track competition.

- Manage information flow in a timely and accurate manner and provide visibility to the leadership team.

- Support sales and service leads in conducting various events and make sure the field requirements are meant in timely manner.

Desired Candidate Profile :-

- Preferably Engineer (Tier 1) or Engineer (Tier 1) + MBA (Tier 2)

- 2-4 years of work experience post MBA or pre MBA.

- No specific sector preference but the person with eye for details, have good internal personal skills and be proficient in using MS office

- Willingness to put in hours is a must.

- If has worked in start-up, even better.

Perks and Benefits :-

Salary

Range of 10 -14 lacs per year

Role Customer Support Engineer/Technician

Industry Type Other

Functional Area IT Hardware, Technical Support, Telecom Engineering

Employment Type Full Time, Permanent

Role Category Technical Support

Education

PG :Any Postgraduate in Any Specialization