Customer Interaction Center Head - Mumbai  About the Organization  Our company is a 4+ year old well funded start-up and growing strong. We are head-quartered in Mumbai and we have regional offices in cities like Bangalore, Chennai, Hyderabad and Delhi.  We are looking for a dynamic Customer Interaction Center Head who has at least 8 years of call center experience out of which the last 2-3 years have been spent on managing a 10-15 member call center. A fast learner who has excellent team management skills will be a big plus. This key role will manage teams that own all the interactions with our customers.  Detailed Job Description  - Manage and mentor an in-house inbound/outbound call center team dedicated towards providing an excellent after-sales service to our customers  - Work with Senior Management to improve operations, quality and efficiency- this involves continuous reviewing and managing performance of the team on the floor  - Collaborate effectively with senior management and related departments, including administration, human resources, and finance  - Perform continuous assessment of service levels, while furnishing oversight and guidance regarding effective customer service techniques  - Develop and maintain a continuous quality assurance program to improve end-user satisfaction   - Build teams for other interaction channels like chat and email  - Build a team responsible for customer activation programs  Ideal Candidate Profile  - Overall 8 years of call center experience  - At least 3 years of call center management experience   - Heavy focus on improving quality parameters   - Good with data and numbers  - Graduation in any discipline with Distinction   - Has a proven record on good communication skills and stakeholder management  - Prior experience in a start-up preferred

Mumbai

Onsite Electro Services - Interaction Center Head 

Onsite Electro Services - Interaction Center Head  ,Job Description for Onsite Electro Services - Interaction Center Head  in Onsite Electro Services Pvt. Ltd. in  Mumbai for (7-8) years of experience. Apply Now!

Job Description for Onsite Electro Services - Interaction Center Head  in Onsite Electro Services Pvt. Ltd. in  Mumbai for (7-8) years of experience. Apply Now!