The interesting challenge - - Creating value through innovation and reinventing service delivery benchmarks. - Ensuring "Customer first" always in all the situations. What you'll offer us - Ability to monitor, manage escalations and provide resolutions with a sense of urgency while ensuring zero issue-based churns. - Advocate and manage user relationships and engagement through multiple converging programs and virtual events. - Gathering, collating and communicating on field user experience and feedbacks to concerned teams for action. - Cross-functional collaborations with tech, ops, marketing, and strategy. - Mapping and designing various user touch-points to create an experiential service delivery - online and offline. - Minimising bike discovery, booking, and access bottlenecks. - Constantly check, ascertain and ensure benchmark quality in final services delivery. - Coordinate for critical communication, marketing information, user retention efforts, and promotions &amp; offers management with multiple stakeholders. - Leverage data to drive user decisions. - Owning demand-side deliverables and constraints. What you'll need - - A minimum of 5+ years of experience focused on consumer-facing products and services. - Instinctive ability to understand and realise solutions through technology. - Problem-solving skills with strategic and tactical experience. - Excellent team management with a strategic outlook. - Strong interpersonal skills with a proven ability to take initiative and build strong productive relationships with all stakeholders and users. - Graduation with a strong proven track record in Customer Success or MBA is preferred. - Motivated and driven to take on additional responsibilities with a sense of urgency. - Willingness to learn and work in a hyper-growth company. - Comfort with ambiguity and a bias to - fill the organizational gaps- when they occur. What We Offer You - - Entrepreneurial experience in a fast-paced startup. - An opportunity to contribute your bit to the society. - Exposure to the buzzing industries of shared mobility and electric vehicles. - Personal growth and conducive work environment - Freedom to choose your work hours - Energized and always on toes teammates who talk about almost everything under the sun. About ONN Bikes- ONN Bikes is a bunch of extremely energized and determined individuals working towards transforming the way India moves. Our team is passionate about developing long-term solutions that advance ONN Bike's mission of providing access to affordable, connected and sustainable mobility solution for all. - What we have in common is our restlessness, our impassioned spirits, and the zest to enable mobility as a fundamental right.

Bangalore

ONN Bikes - Senior Manager - Customer Success 

ONN Bikes - Senior Manager - Customer Success  ,Job Description for ONN Bikes - Senior Manager - Customer Success  in ONN Bikes in  Bangalore for (5-8) years of experience. Apply Now!

Job Description for ONN Bikes - Senior Manager - Customer Success  in ONN Bikes in  Bangalore for (5-8) years of experience. Apply Now!