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04/04 Muskan Fathima
Associate Consultant- Recruitment at Bask HR Consulting Pvt. Ltd.

Views:287 Applications:58 Rec. Actions:Recruiter Actions:0

Online Reputation Manager - Customer Service (1-12 yrs)

Mumbai Job Code: 1073988

Your Role :

- Drive High performance & customer-focused culture:

- Manage a team for 24/7/365 Q- commerce operations.

- Ensure a positive reflection for Organization across all social media platforms.

- Ensure all customer queries and complaints/escalations are responded under two minutes and resolved in 10 minutes.

- Share daily trends and analysis on Pareto issues - work collaboratively with all stakeholders for immediate and structural solutions.

- Identify root causes for all complaints and escalations - work with customer service, operations and other stakeholders to structurally reduce social media escalations and complaints

- Be Structured and agile: Development and implementation of SOPs with a customer- first approach.

- Lead Innovations with speed: Find practical and straightforward solutions to complex problems without sacrificing quality or core functionality. Run experiments that will challenge our assumptions and make Zepto better.

- Work with the owner's mindset: Wear the Zepto badge with pride. We are looking for owners - not employees. You will represent what we stand for and serve as culture carriers.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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