Onestore India - Customer Service Representative

Job Description :

The ideal candidate who can deliver sales and support with their communications skills and proactively issues solver. You will be responsible for converting customers into passionate evangelists.

Responsibilities :

- Maintain a cheerful attitude while answering all inbound calls and addressing customer or sales team needs.

- Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction.

- Support sales staff by completing and processing orders and keeping senior staff informed of any issues with delivery.

- Communicate with customers via phone, email and chat

- Provide knowledgeable answers to questions about product, pricing and availability

- Work with internal departments to meet customer's needs

- Data entry in various platforms

Educational Qualifications : Candidate should have Bachelor's degree or Master's degree

Qualifications :

- At least 1 - 3 years' of relevant work experience

- Excellent phone etiquette and excellent verbal, written, and interpersonal skills

- Ability to multi-task, organize, and prioritize work.

- Proven customer support experience or experience as a client service representative.

- Strong phone contact handling skills and active listening.

- Familiarity with CRM systems and practices.

- Customer orientation and ability to adapt/respond to different types of characters.

- Excellent communication and presentation skills.

- Ability to multi-task, prioritize, and manage time effectively.

- Should be flexible with Shifts.

Job Benefits & Perks :

Working Days - 5 Days