OneCard - Digital Repayment Product Lead

- The role is with a Fintech Credit Card company based in Pune within the Decision Science team. Candidate would work in repayment and product domains carrying out various requirements in product development, payment analytics, insights related work.

- Person would be responsible to drive digital repayments for Credit Card collections. This would include interventions on the App, Chat BOT, Voice BOT and Inbound Call channels.

- They will be an adept communicator with good interpersonal skills to work with senior stake holders in India to grow revenue primarily through identifying / delivering / creating new, profitable product.

We are looking for someone who:

- Proven track record in payment products preferably in Indian BFSI industry or FINTECH

- Identify & deliver appropriate product solutions

- Must have experience on working payment related journeys or automation

- Must have experience on working on payment related App or UI solution

Essential Duties and Responsibilities:

1. Journey Digitisation (BOT / Calendar )

2. App Changes

3. Bot redevelopment

4. Introduction of Repayment Tools and new channels

5. Repayment cost optimization

6. Voice BOT and IVR

7. Inbound Optimisation

8. Dialer Management

Experience :

- 7 to 10 years of work experience related fields.