One97 - Manager/Sr Manager - Operations

Job Responsibility:

- New carriers on-bonding

- Manage Serviceability

- Timely connections

- Order tracking & on time delivery Performance

- Team development & Succession planning

- Meeting with carriers to discuss on their performance & planning

- Closure for all deviation Delivery confirmation & delay control

- Insurance Intimation & POD availability for lost /disputed cases

- Arranging Timely DTO to sellers

- Resolution for complaints

- Reverse Delivery confirmation & delay control

- Prepare SOP's frequently for Better Customer Experience considering Company Goals.