If you are passionate of helping people and fancy full career satisfaction, here's an opportunity into customer services for you.   Onus to Do :   - Coordinate with team members and understand the application and product functionality in order to deliver highest standard of services to customers.   - Anticipate and interpret proactively the issues raised by the consumer or retailers and provide appropriate solution, aiming to maximise customer satisfaction.   - Maintain and develop external customer relationship by handling calls both inbound and outbound, through internet or face to face interaction for retailers and consumers.   - Think out of the box to attract retailers by providing product information and solution at the earliest to the customers.  - Resolve issues or concerns raised by clarifying customer complaints and giving best of solution.  - Open, update and maintain retailers or customer's accounts database with the information collected.   - Follow-up with the retailers or customers to ensure resolution of the query raised.  - Recommend potential improvements or product innovation to the management, based on needs and feedback provided by the retailers.   What it takes :   - Deep knowledge of the product functionality and process with understanding of the market position of the product.   - Outstanding communication in local languages including English, Hindi and Marathi with problem solving skills to deal with customer queries professionally.  - Ability to work both as an individual and in a team.  - Quick adaptation to new processes in lesser time frame, with basic computer knowledge and time management skills.   - Good listening skills.  - Bachelor's degree with minimum 1 yr experience into client servicing role.  Individuality :   - Multitasking ability with strong influential and negotiation skills .  - Always eager to tackle new problems with ability to deal problems patiently.

Mumbai

Omnisphyr Mobiquity - Executive - Customer Service  

Job Description for Omnisphyr Mobiquity - Executive - Customer Service   in Omnisphyr Mobiquity in  Mumbai for (1-4) years of experience. Apply Now!