Omnicuris - General Manager - Business Operations

Job Description :

- Develop philosophies of customer experience, design and execute the best customer experience strategy.

- Responsible for the end to end customer experience and processes related to the new business across pan India.

- Deep dive in customer data to find out process gaps and improve the broken experiences.

- Drive customer experience improvement initiatives across India by diving deep in voice of customer & via customer journey mapping.

- Effectively manage customer expectations and resolve conflicts that balance client and company needs.

- Drive team to manage large programs, dependencies and bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints.

- Develop processes to effectively maintain and disseminate project information to stakeholders.

- Be successful in a delivery focused environment and determine the right processes to make the team successful.