Deputy Manager- HR at Olam Food Ingredients
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Olam Food Ingredients - Manager - Sales (8-14 yrs)
Position Title: Manager - Customer Service / Sales Manager
Reporting To: Operations head - India spices
Reportees (Direct/ Indirect) if any Customer Service team members - direct
Area/Locations to be handled: Kochi / Unjha / Guntur - based out of Kochi
Brief Description about the role: This role will head the customer service function. All the existing team members (4 staff members) will report to this role. This role will be company's interface with the customers - both export markets and domestic market.
Roles & Responsibilities:
1. Takes stock of the customer orders on a monthly basis and tracks the same on a daily basis
2. Effectively co-ordinates with other functions viz., PPIC, QA, Production, Stores, Shipping so that the committed dates to the customer is met FTR.
3. Respond to customers on timely basis on all their queries
4. Timely escalation to all relevant stakeholders in case of delay in production / shipping schedule of the orders
5. Takes up with customer / internal stakeholders in case of a conflict with the approved specs
6. Effectively delegates the entire functional role to all the team members in his team and carries out an eagle's eye view all the time on the deliverables from his team
7. Engages with the customer all the time and maintains a cordial relationship by building a strong rapport.
8. Identifies new customer from both domestic / exports market by virtue of being in constant touch with the customer base.
9. Should ideally be from a spices sales background
10. Collaborate with sales team in identifying new opportunities for the customers specific requirement
Key deliverable (Top 5) expected from the position in the first year
1. No delay in committed shipment dates
2. No escalation of issues raised by any customer
3. Timely escalation of any issues to all internal stakeholders for resolution
4. Improved sales volume compared to the current year
5. Improved customer relationship with all key customers
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