OlaCabs - Manager - Field Operations - OFT

- Understanding of service operations through various OEM & 3rd party workshops for OFT cars.

- Ensuring implementation of SOPs on service, repair & accidents repairs as per standards.

- Identification and empanelment of additional service workshops / Tyre & battery supplier and allied service providers for OLA car repair with agreed terms and condition.

- Complete N2N Relationship management with service provider / Insurance companies & OEM regional offices.

- Handling of escalations through empaneled workshops & central teams

- Process audit at service provider location.

- Support in case of any concern faced by service provider / customer.

- Repair quality control.

- Readiness of car for Onroading.

Strong technical background.

- Strong analytical skills and orientation to understand numbers.

- Experience in handling high volume transactions & large support team.

- Strong People Management Skills

- Ability to understand businesses and markets and passion to serve