Director - Business Operations - Founded in Jan 2011 by IIT Bombay alumni Bhavish Aggarwal and Ankit Bhati, Ola (formerly Olacabs), is Indias most popular mobile app for personal transportation. - Ola integrates city transportation for customers and driver partners onto a mobile technology platform ensuring convenient, transparent and quick service fulfillment. - Ola is committed to its mission of building mobility for a billion people. Using the Ola mobile app, users across 110 cities can book from over 6,00,000 vehicles across cabs, auto-rickshaws and taxis. - Ola has also introduced a range of shared mobility services on its platform like Ola Shuttle and Ola Share for commute and ride-sharing respectively. The app is available on Windows, Android and iOS platforms. Roles and Responsibilities : Overview : - Responsible for designing policies, overseeing customer service &amp; sales, managing vendors/suppliers and mentoring the team to ensure smooth &amp; efficient business operations. - The person should have a sharp analytical and strategic mind to drive efficiency and scale, while ensuring great customer experience in a fast paced environment. Process : - Understand each processes from end-to-end in depth in the entire business - Own every process, understand the gap between the target and the output, responsible for all root cause analysis/cause-effect - Coordinate customer service and sales operations and find ways to ensure customer satisfaction and retention - Design new processes and revamp of existing processes (process improvement). Policy : - Define new policies, guard-rails and review/update existing policies through a policy management framework - Ensure that the organizations operational policies are compliant with all regulatory requirements. Generate visibility on important areas: - Know the Output : Stay on top of every business metrics, understand the output and impact of the output on the business. - Know the gap : Understand the problem statement in depth, performing the RCA with the right tools and presenting the gap to the concerned team. People : - Lead &amp; grow 500+ operations team: Provide direction and leadership to ensure the achievement of objectives, targets and strategic plan. - Mentor the team &amp; drive output driven culture across the team. Selection of Key skills : - Understanding the right skill of the team and the individuals. - Maintaining the high performance of the team ensuring the right people at the right job. Stakeholder management : Work with cross functional team such as Business, Product, Accounting, Business Finance and Marketing to drive over action plans. Influence the Cross-function : - Converting the gap into strategies and action by liaising with cross-functional teams and drive the changes required. Influence the business with the improvement metrics - Maintain strong relationships with any third-parties (vendors, suppliers) the department works with regularly to ensure smooth procurement and delivery of products &amp; services. Strategy &amp; Creativity : Innovative solutions with the least and optimum cost. Experience &amp; Skills : 10 to 12 years of work experience in business operations, process excellence, process improvement and RCA. Desired Competencies : - Desire and ability to think like the business owner - Ability to translate gaps into execution plans and take them to completion - Highly analytical- Willing to take calculated risks - Excellent verbal and written communication with interpersonal skills - Must be willing to learn - Ability to manage and mentor a large team - Ability to connect with people across teams &amp; levels - Strong bias for Action Qualification : MBA - Should be only from premier Engineering/ B-School.

Bangalore

OlaCabs - Director - Business Operations - IIT/NIT/IIM/ISB 

OlaCabs - Director - Business Operations - IIT/NIT/IIM/ISB  ,Job Description for OlaCabs - Director - Business Operations - IIT/NIT/IIM/ISB  in OLA Cabs in  Bangalore for (10-12) years of experience. Apply Now!

Job Description for OlaCabs - Director - Business Operations - IIT/NIT/IIM/ISB  in OLA Cabs in  Bangalore for (10-12) years of experience. Apply Now!