OLA - Program Manager - Insurance Operations

- Take ownership of the assigned process and work with all relevant stakeholders to meet the business goals

- Work closely with the product and care teams, understand problems and take ownership of it, conceive a well thought out solution and validate it by testing

- Share, invite critique and defend your strategies to ensure that targets are met

- Lead the key account management charter end to end including managing all internal and external stakeholders

- Build long-term relationships with new and existing customers

- Develop growth strategies for existing customers, including marketing and promotional campaigns and execute them

- Ensure customer queries and escalations are resolved within the defined timelines

- Create robust reporting systems, including dashboards and metrics to measure performance against goals