OLA - Manager - Corporate Support

Manager - Corporate Support

About OLA:

- OLA is a vertically integrated mobility group across products (personal mobility), services (ride-hailing and financial services), and technology (cell, software, autonomous, artificial intelligence) and building sustainable mobility for the world.

- OLA ride-hailing is India's largest mobility platform and one of the world's largest ride-hailing companies, serving 250+ cities across India, Australia, New Zealand, and the UK.

- The OLA app offers mobility solutions by connecting customers to drivers and a wide range of vehicles across bikes, auto-rickshaws, metered taxis, and cabs, enabling convenience and transparency for hundreds of millions of consumers and over 1.5 million driver-partners.

- OLA's core mobility offering in India is supplemented by its electric-vehicle arm, OLA Electric; launched in Aug 2021, and by Apr 2022 it was the #1 selling electric 2W company in the country. Currently, there are more than 250K scooters on the road, a number that is constantly increasing. With control of technologies end-to-end, D2C model, and product roadmap to address consumer needs of personal mobility across price segments and form factors, OLA Electric is disrupting traditional automobile OEMs in the country.

- OLA also extends its consumer offerings like micro-insurance, credit-led payments, and other financial products through OLA Financial Services which complements both ride-hailing and EV business.

Job Summary:

- As a Manager, Corporate Support at Ola, you will play a crucial role in ensuring seamless operations and support for corporate clients. You will be responsible for managing the end-to-end corporate support function, fostering strong relationships with clients, and driving initiatives to enhance overall customer satisfaction. This role requires a strategic mindset, excellent communication skills, and the ability to collaborate across various teams within the organization.

Responsibilities:

- Build and maintain strong relationships with corporate clients to understand their unique requirements and expectations.

- Act as the primary point of contact for corporate clients, addressing queries, concerns, and providing timely solutions.

- Oversee the day-to-day operations of the corporate support function, ensuring high-quality service delivery.

- Implement and enhance processes to streamline operations and improve overall efficiency.

- Collaborate with cross-functional teams to resolve operational challenges and implement best practices.

- Lead, motivate, and mentor a team of support professionals to ensure a customer-centric approach.

- Utilize data analytics to identify trends, patterns, and areas for improvement in corporate support.

- Generate regular reports for senior management, highlighting key performance metrics and suggesting actionable insights.

- Identify opportunities for process optimization and implement changes to enhance the overall support experience.

- Work closely with relevant departments to improve service delivery and exceed client expectations.

- Ensure that all corporate support activities comply with company policies, industry regulations, and quality standards.

- Conduct regular quality audits to maintain a high level of service quality.

- Collaborate with internal teams such as operations, marketing, and technology to align support strategies with overall business objectives.

- Communicate effectively with various stakeholders, both internal and external, to ensure a coordinated approach to corporate support.

Requirements:

- Masters / MBA degree from Tier 1 or Tier 2 colleges

- 4+ years of proven experience in corporate support, client relationship management, or a similar - role.

- Excellent communication and interpersonal skills.

- Analytical mindset with the ability to use data-driven insights.

- Problem-solving skills and the ability to thrive in a fast-paced environment.

- Knowledge of the mobility industry is a plus.