OLA - Head - UX Research

Head of UX Research

About OLA:

OLA is one of the worlds largest ride-hailing and mobility companies. OLA revolutionized urban mobility by making it available on-demand for over a billion people across three continents and is dedicated to transitioning the world to sustainable mobility and making the world better than we found it.

At OLA, we work across platforms and businesses: Mobility (cabs, cars, fleet management, etc), Electric, Food, and Money. We are able to achieve this by integrating multiple functions of design like user experience research, product design, brand design, marketing design and content strategy into one Experience Design team. As the Experience Design team of OLA, we strive to craft memorable experiences for our users across all touchpoints, digital or physical.

Whatll you do?

- Grow the UX Research team and practise at OLA to build cadence of research activity to inform the respective product, design, or marketing effort.

- Structure appropriate forms of User research based on the degree of unknowns and lead the product squad through research activity, fieldwork, analysis of findings and insight development

- Setup a repeatable and scalable research process

- Participate in the product design process to ensure the squad adheres to the research findings and help remove 'bias' in design.

- Work with a team of designers (Researchers, UX/UI, Service Designers, Organisational Designers, Front-end Devs) working across multiple initiatives.

How youll do it:

Be outrageously ambitious: Too much is never enough! Have the hunger to go one better than better: faster, cheaper, bigger, bolder, further

Be unstoppable: Make it happen. Make it real. Theres no problem you cant out-think

Have positive energy: Create a lasting positive impact on the world and the team

Who are we looking for?

- Extensive experience in building a team and working in user research, including time spent working in fast-paced product teams within high-growth tech companies

- Master's degree in Human Computer Interaction, Human Factors Psychology, or related field

- 6+ years of experience conducting research on user experience

- Brownie points for being an EV enthusiast

- More brownie points for having crafted experiences for personal mobility solutions

- Love and thrive in the organised chaos that is OLA!

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