Business strategy: Know the process deeply: - Understand each processes from end-to-end in depth in the entire business Own the processes : Own every process, understand the gap between the target and the output, responsible for all root cause analysis/cause-effect Know the Output : Stay on top of every business metrics, understand the output and impact of the output on the business Know the gap : Understand the problem statement in depth, performing the RCA with the right tools and presenting the gap to the concerned team Influence the Cross-function : Converting the gap into strategies and action by liaising with cross-functional teams and drive the changes required. Influence the business with the improvement metrics Strategy & Creativity: Innovative solutions with the least and optimum cost. People strategy: Know the team : Guide and mentor with the city business head and drive output driven culture across. Selection of Key skills: Understanding the right skill of the team and the individuals. Maintaining the high performance of the team ensuring the right people at the right job Stake Holder Management: Work with cross functional team such as Business, Operations, Accounting, Business Finance and Marketing to drive over action plans Share Best practices from within and outside the organization/ industry/ domain and provide recommendations for implementing them Stay up to date in the application of process improvement tools and techniques and relevant benchmarking data for related organizations Project - - Identify process gaps through data analysis and work with the Central Process Excellence team to refine processes and fix gaps. Quality - - Building processes and metrics for quality control. - Work closely with CM to build quality audit guidelines and develop quality measurement metrics. - Constantly review and modify audit guidelines and parameters. - Plan and implement Quality Audit calendar and report feedback on Quality ratings and metrics. Training - - Train the training team and sourcing team on quality processes and ways to improve quality. Customer Escalations - - Ensure appropriate and quick resolutions to customer escalations

Bangalore

Ola Cabs - Manager - Quality  

Ola Cabs - Manager - Quality   ,Job Description for Ola Cabs - Manager - Quality   in Ola in  Bangalore for (1-5) years of experience. Apply Now!

Job Description for Ola Cabs - Manager - Quality   in Ola in  Bangalore for (1-5) years of experience. Apply Now!