Offshore Development Centre Head - Automotive Firm - IIT/NIT/BITS

Offshore Development Centre Head for Automotive Client

About the Position:

We are looking for a dynamic leader to head our Offshore Development Centre for a combination of services (e.g., Cloud, Infra, Application Development, Customer Experience, .) in Bengaluru and managing all aspects of Project deliverables, Customer and Stakeholder service, and Operations.

What you will do:

- You will lead the strategic design, acquisition, management and implementation of enterprise-wide application development, cloud services, Infra services, customer experience solutions and digital/mobile technology solutions under the ODC framework

- Deliver projects on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary to meet project deadlines.

- Deliver IT solutions according to ITIL, DevOps, SDLC, Agile, PMI, PCI, and Security best practices.

- This includes successful organizational design, hiring & managing talent, performance and compensation management, training & developing team capabilities and growing individual skillsets.

- Oversee the management of operations, deliverables to have better efficacy.

- Driving the cost efficiency of the center, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.

- Deliver consistently high customer satisfaction, measured through formal and informal feedback.

- Manage and mitigate risks across Technical and Operational processes and customer servicing functions.

- Enhance the workplace through leadership, employee engagement and personnel development.

- Work with business partners to accurately forecast and support business growth strategies.

- Work with Service Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.

Qualifications required for your success:

- A minimum of 20-25 years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage

- The ideal candidate should have done his engineering from a premium institute

- Project Management Qualifications (PMP, Agile and relevant Certifications, etc.)

- Experience in establishing and maturing a ODC from the beginning to at least 500 strong team, with combination of services (e.g., Cloud, Infra, Application development, Customer Experience)

- 10-12 years of professional experience in managing all aspects (Delivery & operations) of an ODC

- Ability to clearly craft, communicates, measure, and manage expectations of all relevant stakeholders.

- Excellent verbal and written communication skills with the ability to build strong interpersonal relationships

- Excellent team development and management skills

- Project Management experience required - Agile method preferred

- Demonstrated record of success in a goal-oriented, highly accountable, agile environment