OEConnection - Product Specialist

About OEC

OEC provides high-quality technology solutions to automakers and their franchised dealers which facilitate the sale of Original Equipment (OE) replacement parts. Using advanced, leading technology, OEC in the past 20 years, has extended this mission providing constant support for over 50 international auto brands, and more than 150,000 dealership and repair customers worldwide, being now a lead of the segment of the automotive market through continued innovation and subject matter expertise.

Position Summary

Supports the delivery of quality software solutions through market research, product development and rollouts, and ongoing sustainment for assigned products with the support from management. Manages business processes and assigned external relationships with the support of others.

Job Duties

- Conducts market research including customer surveys, one-on-one customer interviews, and competitive analysis with guidance from management. Monitors customer feedback and provides consolidated tracking and reporting of market needs.

- Develops product requirements with management support and works daily with Technology teams to prioritize and implement requirements, do customer market testing (validation), perform user acceptance testing, and launch the requirements.

- Puts together execution plan with management help and coordinates efforts with various functional areas (marketing, customer-facing, billing, etc.) to roll out new products or enhancements and drive customer satisfaction.

- Partners with sales, customer success, and marketing organizations to devise programs to increase customer sales and decrease cancellations.

- Prepares reports and analyses product and customer data.

- Delivers presentations at speaking engagements to drive customer awareness of product capabilities and new customer initiatives.

- Supports assigned external relationships with OEMs, third parties, and other external industry professionals.

Job Description

- At least 5 years of progressively responsible experience supporting the delivery of quality products to a customer base.

- Demonstrated strong written and verbal communication skills, critical thinking, business acumen, and presentation abilities.

- A proven track record handling multiple priorities and high collaboration across teams.

- Knowledge of Microsoft Office products, especially Excel.