Ocwen - Senior Manager - Cashiering

Designation - Senior Manager, Cashiering

Ocwen Financial Corporation (- Ocwen- ) is the largest independent mortgage loan servicer in the United States and the fourth largest overall mortgage servicer. Ocwen is publicly traded (NYSE:OCN) and is widely recognized in government, industry, community and media circles as a leader in foreclosure prevention, mainly through loan modifications. Over the past few years, Ocwen has enjoyed significant growth in its loan servicing portfolio and market capitalization, largely as a result of successfully integrating servicing platforms acquired from large financial institutions.

As a leader in loan modifications, we strive to help struggling families meet their financial responsibilities, get back on track, and stay in their homes as well as help them address the concerns and complex questions they have about their home and mortgage. Helping homeowners is what we do!

Make a difference by working in this dynamic, growing field for one of the most innovative and fastest-growing companies in the mortgage servicing industry. As an Ocwen employee, you will work alongside highly motivated, well-educated peers who share your passion for providing the best possible service to our customers. The position offers advancement opportunities and a competitive salary

The Senior Manager - Cashiering, is responsible for ensuring timely and accurate payment application, the tracking and implementation of automation initiatives, Oversight and governance of all Cashiering related functions, IRG / Audit / Compliance and Regulatory responses and remediation

This position will report to the Director, Cashiering.

Responsibilities:

- Oversee the management of 100+ associates to ensure accurate and timely payment / payoff applications.

- Evaluate processes and implement adequate controls where necessary.

- Provide strategic input to improve efficiencies, quality and productivity.

- Deliver effective dashboard and operational reporting to Senior Management and Ocwen clients.

- Oversee daily control reporting and perform periodic process diagnostics to ensure no internal or external audit findings .

- Liaise with other departments to ensure transaction requirements are met in a timely manner .

- Support Lockbox and other automation integration efforts through REALServicing- .

- Complete ad hoc projects when so required.

- Triage customer complaints / inquiries, perform root cause analysis, determine resolution and successfully execute each month.

Key Result Areas:

- Ensure absolute completion of all Cashiering workflows on a daily basis.

- Ensure audit responses are provided and remediation implemented without the need for timeline extensions .

- Monitor IRG and NMS test results and develop root cause analysis and recommend remediation plan

- Respond to all compliance and regulatory requirements in a timely fashion .

- Successfully develop and execute strategic goals for Cashiering.

- Ensure quality assurance score yield for Cashiering is greater than 99.5% each month.

Qualifications:

- 7 - 9 years of management experience within the Industry (Preferably Mortgage; Cash Management and Finance Industry experience can be considered)

- Excellent communication skills, Proven Leadership skills.

- Ability to work in a fast paced environment

- Sense of urgency while paying specific attention to details and maintaining accuracy

- Advanced computer awareness and the ability to adapt to changing technologies

- Advanced level of proficiency in all Microsoft Office applications, with special consideration related to Microsoft Excel, Access, and Outlook.

Other Details :

Work Location - Bangalore, Koramangala

Shift Timings - 6.00 pm to 3.00 am (Transport provided free of cost)

Contact - Carol Parker
Direct Landline - 080-66177582