Ocwen - Business Operations Manager - IIM/ISB/XLRI

This is Nilakshi from Ocwen Financial Solutions. We are one of the largest independent mortgage loan servicer in the United States and the fourth largest overall mortgage servicer.

This position will be based in Mumbai or Bangalore.

The Company is seeking a professional who can help lead Ocwen's continued success related to being the leader in loan resolution processing and underwriting dept. The candidate will be responsible for the operational and management reporting responsibilities.

Work Timings : 5:30 pm - 2:00 am

Responsibilities:

- Coordinate with cross-functional teams and drive projects for the LRPU business unit.

- Initiate and lead process improvement, automation and special projects.

- Develop work force management, capacity planning and schedule adherence systems and reports.

- Develop monitoring and reporting capability to effectively track the performance of each functional area.

- Develop decision and reporting tools to minimize variability, improve quality and maximize profitability of the business.

- Develop daily/periodic pipeline reports, productivity and quality dashboards.

- Develop reporting on regulatory compliance and client requirements.

- Interact effectively with senior management, other departments and customers

Key Result Areas:

- Real time communication of project updates and timely completion of projects.

- Accurate and timely reporting of all MIS to Operations, Senior Management and other customers.

- Workable WFM/Capacity plans.

Qualifications:

- Full time Management graduate (IIM, ISB, and XLRI only).

- Candidate needs to flexible with shifts.

- Excellent written and verbal communication skills with the business sense to recognize both departmental and company priorities.