NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with our CCBP 4.0 programs. By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in their mother tongue helps learners achieve higher comprehension, deeper attention, longer retention and greater outcomes. NxtWave was founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur). NxtWave now has paid subscribers from 450+ districts across India who have spent 500 million minutes on its learning platform so far. In the last 12 months, NxtWave learners have been hired by 800+ companies including Google, Amazon, Nvidia, Goldman Sachs, Oracle, IBM, Bank of America, Deloitte and more. We're growing fast and we need your talent, skills, and passion. Know more about NxtWave: https://www.ccbp.in We are looking for a passionate Customer Support Manager(Chat), who can provide a seamless support experience to all our students. As a Customer Support Manager, you should ensure that all students are satisfied with each interaction with support. Qualities we'd love to find in you: - Strong customer obsession with providing a seamless support experience for users. - Strong collaboration abilities and a flexible & friendly approach to working with teams. - High determination with a constant eye on solutions. - Be open to receiving objective criticism and improving upon it. Job Responsibilities: - Lead the chat support operations and ensure service level adherence(FRT, Wait time, Response time & CSAT) to provide a seamless learning experience to the students, so as to enhance their experience with NxtWave. - Ensuring that the right communication is made to the customers' w.r.t tonality, grammar, sense, etc. - Responsible for creating support manuals and continuously improving them. - Constantly monitor team's performance, ensure the team is following the support manuals, and guide them. - Take ownership of students' issues and follow problems through to resolution. - Provide insights from the student interactions to Tech, Business, and Product teams, thereby improving student's overall experience - Work closely with various internal Teams including - Tech, Business, and Product teams, to identify and execute process automation and process improvement opportunities Minimum Qualifications: - A minimum of 1-year experience as a Customer Support Manager - Excellent written and oral communication skills Necessary Skills: Should be willing to identify and solve problems Working Days: 6 - Day Week Work Location: Hyderabad CTC: 6-9 LPA

Hyderabad

Lucknow

Mumbai

Delhi

Bangalore

Telangana

Andhra Pradesh

NxtWave - Customer Support Manager 

NxtWave - Customer Support Manager  ,Job Description for NxtWave - Customer Support Manager  in NxtWave in  Hyderabad Lucknow Mumbai Delhi Bangalore Telangana Andhra Pradesh UP for (1-5) years of experience. Apply Now!

Job Description for NxtWave - Customer Support Manager  in NxtWave in  Hyderabad Lucknow Mumbai Delhi Bangalore Telangana Andhra Pradesh UP for (1-5) years of experience. Apply Now!