NuvoEx - Metro Operations Manager

Metro Operations Manager

Organisation

Nuvo Ex is a leading e commerce focused logistics company. The firm is backed by SAIF partners, Sequoia Capital and Snap deal and aims to become one of the largest and most profitable players in the Indian Logistics space. The organisation envisions to help people in even the remotest of locations have access to a better quality of life, by bringing the world to their doorsteps, through a reliable, low cost, tech driven logistics platform.

Role & Responsibilities

The Metro Operations manager role is a high intensity, high responsibility and hands on role. The role requires an individual to be highly involved in the day to day operations and be able to track and follow up on service levels. The role would require you to travel to upcountry locations on a frequent basis and multiple stakeholder management.

Intracity Travel - 60%

The role involves the following key responsibilities

Franchisee relationship management

Franchisee training and hand holding

Franchise appointment and replacement

Tracking and managing on ground operations

Regular tracking of MIS data and reporting

Resolving on ground situations and conflicts

Co Loader Management and ensuring smooth shipment flow

Franchisee ROI management

COD management and check

Returns management and check

Successful implementation of systems and processes

The key deliverable in these areas are:

Cost consciousness and minimizing cost per packet delivered

Managing and minimizing process and system deviations

Managing delivery SLAs and maximizing customer satisfaction

Engaging channel partners and maximizing their business involvement

Desirables:-

The ideal candidate should possess the following qualities:

Assertive and persistent in approach with an attitude of getting work done

Amicable and able to form and foster business relationships

Ability to handle conflict professionally

Ability to connect to on ground reality and act decisively and quickly

Ability to identify, understand and process data on a regular basis

Driven and motivated with an attitude to create an impact and go beyond what is asked

Professional Conduct and respect for co-workers

The candidate should possess the following qualifications:

MBA from Tier 2/3 B school or Graduation from Tier 1 B School

Basic MS Office Skills and know how of Excel

English, Hindi and Local Language proficiency

Technology savvy

Additional regional language proficiency is a plus.

Workex in a managerial role is a plus.