NPCI - Head - Operations

Head of Operations

NPCI International Payments LTD is looking for Head of Operations.

Education & Experience : Bachelor's Degree or Master's Degree in Engineering with specialization in Computer Science / IT. MBA would be a plus

- 15 + years of experience in managing business operations with Technology / Bank / Card scheme, preferably in the BFSI space. Strong Operations Management, Analytical skills with Attention to Detail and People Skills

Duties and Responsibilities :

- Manage the entire operations function for NIPL Business in area of Acceptance - Rupay & UPI, Remittance on UPI and UPI Licensing

- Drive product integration and implementation in close coordination with product and business team

- Help ensure service delivery and manage service escalation by adhering to SLA agreed with other functions including NPCI

- Forge interdepartmental coordination with finance, legal, compliance to ensure adherence to accounting, legal and compliance guidelines

- Own and drive collaboration between NIPL functions and NPCI IT for new customer onboarding as well as managing business for existing customers

- Ensure seamless onboarding of the entity/ies through appropriate framework creation of Technical Test Cases, UAT and end to end certification

- Actively coordinate with Internal and External Auditors to provide visibility and achieve compliance in required areas

- Maintain required levels of quality and business controls

- Lead technological operations (e.g. settlements) for online systems for associated products and services of NIPL

- Ensure uptime of technical services and schemes in all operating geographies in collaboration with network partners

- Lead business analytics to generate accurate consumer and product insights; identify gaps in operations; develop and implement corrective action plan

- Enable new product ideation, growth opportunities and existing product enhancement for existing tie ups

- Establish frameworks to ensure timely reporting to stakeholders and all regulatory bodies across all operating geographies

- Ensure compliance to all applicable policies and procedures is maintained during business and technical operations

- Periodically monitor and assess operational performance and efficiency to maintain compliance to SLAs and plan for future upgrades to scale with growing demand and transactions