NoPaperForms - Customer Success Specialist

Customer Success Specialist

Position Overview : Sr. Product Consultant/Product Consultant- Customer Success

- Proactively engage with customers right from the time of inception throughout the entire life-cycle of the customer which includes strategic and tactical guidance, client on-boarding, usage tracking, consultancy, training, meetings, workshop, upsell and renewal

- You must have high levels of self-motivation, excellent relationship management and the ability to communicate with both technical and business stakeholders.

- We promise to offer a lot of challenges, opportunities to learn & grow at a fast-paced environment.

Following is a detailed description of the Job role :

Key Roles & Responsibilities :

- Gather requirements from clients, Suggest Product Solutions, coordinate with other teams to ensure seamless Implementation

- Frequent traveling at client locations for product training, and adoption purposes

- Have deep product knowledge of all product lines. Ability to showcase product demos and work out solutions for business use cases using best product fit.

- Work with internal cross-functional teams (Product, Sales, Marketing, Product Marketing, Finance, support, etc.) to ensure customer issues/ solutions are addressed

- Review ongoing product usage, account health, risk assessment, industry trends, customer trends, and competitor landscapes; Identity upsell/cross-sell opportunities,

- Provide actionable insights to decision-makers to influence strategy and performance - Ability to effectively prioritize and execute tasks in a fast-paced environment

- Manage overall customer success to ensure high retention and renewal rate.

- Act as a bridge between the company and the client.

Desired Candidate Profile :

- Should be highly comfortable in the fast-paced, high-growth startup environment

- Excellent written and verbal communication skills. Excellent interpersonal skills to interact with the clients.

- Ability to quickly gain the clients' trust, demonstrate ownership for the clients' issue, problem-solving skills.

- Proficiency in Excel and report generation.

Eligibility Criteria :

1. Post-Graduation (MBA/ PGDM) preferred.

2. Mandatory degree in Computer Science/IT (B.Tech/B.E/BCA/MCA).

3. 2+ years of relevant working experience required preferably in digital marketing /education domain/SaaS-based organizations.

About NoPaperForms :

One of the fastest-growing organizations in the B2B SaaS education technology sector, NoPaperForms is the de facto choice for all educational organizations looking to grow their enrollments. We do this by building purpose-built software-as-a-service that makes all teams involved in enrollment more productive. Simply put, we are not here to just transform but revolutionize the way educational organizations approach enrollment, whether EdTech Companies, Coaching & Training Institutes, Study Abroad & Education Consultants, K12 Schools, Play & Preschools, or Higher Education Institutions.

We are one of the most highly awarded startups, having won accolades such as :

- Deloitte Technology Fast 50 (ranked as 15th fastest growing tech company in India)

- NASSCOM Emerge 50 (Category: SaaS)

- HolonIQ India & South Asia EdTech 100

- IDA Startup of the Year

- Entrepreneur Awards (Sustainable Startup of the Year)