Nirogam - Head - Operations

What you will do :

- Planning all aspects of logistics operations including inbound/outbound logistics through the sea, road, and air, shipping and customs clearance, insurance related to company and logistics operations.

- Managing relationships with logistics service providers for transportation, customs clearance for both inbound and outbound operations.

- Coordinating with manufacturing divisions to ensure the timely and accurate delivery of goods.

- Liaising with Sales and Marketing to ensure that distribution readiness for new product lines.

- Managing 3rd-party logistics service provider relationships effectively and driving continuous improvement and cost reduction initiatives for warehousing and delivery operations.

- Ensuring effective and efficient warehouse and logistics operations.

- Liaising with internal stakeholders (Sales, Supply Chain and Quality), clients and suppliers, and ensuring a seamless supply of products to and from the warehouse.

- Monitoring and allocating storage space.

- Ensuring effective inventory management and storage space optimization.

- Liaisoning with external stakeholders in Customs, DGFT, Wildlife, Regulatory authorities, Drug commissioners, etc.

Additional Duties and Accountabilities :

- Strategically plan and manage logistics, warehouse, transportation, and customer delivery services.

- Direct, optimize, and coordinate full order cycles to achieve the best results.

- Keep track of quality, quantity, stock levels, delivery times, transport costs, and efficiency.

- Arrange warehouse, catalog goods, plan routes, etc. Resolve any arising problems or complaints in-home delivery.

- Supervise, coach, and train on field delivery workforce.

- Meet cost, productivity, accuracy, and timeliness of targets.

- Maintain metrics and analyze data to assess performance and implement improvements.

- Comply with laws, regulations and ISO requirements

Required Skills and Qualification:

- Technical Competencies

- Min. 5+ years of experience in operations and team handling.

- Behavioral Competencies

- Should have good logical thinking and business analytics.

- Top-notch written and verbal communication skills.

- Good interpersonal and presentation skills.

- Ability to multitask, prioritize, and manage time effectively.

- Good listening and problem-solving skills with a go-getter mindset

- Ability to handle stress and pressure.

- Willingness to learn and grow in this industry.