Nino Foods - Senior Operations Manager

About us and the role :

Nino Foods creates and operates premium cloud kitchen brands in India. We've raised $1.6M from Y Combinator and other seasoned investors, to scale our food experiences across the country. We're looking for a head of operations who can scale our brands across the country at a rapid pace. This person will be the senior most person in Mumbai and report to the Head of operations and work closely with the founders.the company and work directly with founders. Key Responsibility will be best in class customer experience at all Mumbai locations, P/L accountability , SOP implementation and hiring folks at various levels as we scale. Our brands are Francesco's Pizzeria, Nino Burgers and Kudo. With more to come soon.

We give maximum ownership, autonomy and an exciting amount of responsibility. We love people who think big and experiment aggressively and have the entrepreneurial spark. The role comes with competitive compensation.

Senior Operations Manager - Food & Beverages

- Taking ownership of P/L and customer experience of all our cloud kitchens in Mumbai

- Best in class Food Rating, Minimal Customer complaints, Minimal Kitchen Prep Time

- Launching new locations effectively

- Making sure customer experience from all locations is best in class

- Managing P/L at multiple levels and Budgeting forward

- Testing and scaling new initiatives (Catering, D2C channel etc)

- Firefighting all ops challenges and ensuring all outlets operating smoothly

Job Requirements :

1. Robust F&B ops experience 5+ years in a similar role & cloud kitchen experience

2. Experience in building a team and running operations

3. Deep Understanding of Food Delivery business and points of leverage

4. Understanding of customer experience for premium brands

5. Effective at Budget allocations and quarterly target setting

6. Strong at communication and leadership skills

7. Ability to build processes from scratch which can scale

8. High EQ, Young and Energetic with a founder mentality