Network Support - Telecom

Key Responsibilities-

- To identify prospective franchisees (SBP ) and ensure agreement of SBP to perform as per our SERVICE LEVELS at least cost on organization.

- To ensure that SBP starts his operation inline with stores expansion plan. He/she has to closely work with the new SBPS identified and appointed by him and smoothly transfer the day to management of SBP to branch service operations.

- To liaison with store operations team and ensure prompt service operations for the Reliance Digital Stores Format and related formats selling CDIT product line up.

- To ensure Revenue levels per Service Center is generated as per plan/target.

- Working in close coordination with SSMS he/ she would be responsible for ensuring service levels offered are as per SLA (TAT, SSR, RPC, PROCESS ADHERENCE, CUSTOMER SATISFACTION, SBP SATISFACTION)

- To work as a project lead in key projects which may be given to him on a time to time basis

- Act as the eyes & ears of the service organization, to contribute effective feedback, leading to inputs for the improvisation of service processes and delivery of same.

Main activity includes -

1. To lision with all the brands for support

2. Maintain a healthy relationship with all brands

3. Establish the service center as per the company norms

4. Ensure all facilities are available at each of the centers

5. Work closely with Network support for creation of center

Must be from a after sales service background in a reputed firm

Must have worked with some major brands