Netscribes - Operations/Delivery Manager - Client Management

Salary offered: 7 - 9 LPA

- Netscribes is looking for a Manager with experience in Supply Chain/Client/Vendor/Team Management at Gurgaon location

Job description

- Manage separate teams that do Audit, Customer Service(Phone/emails/chat)and Secondary Research

- Manage clients- expectation with current projects

- Manage client's clients in terms of SLA, product support, implementation and customer service

- Daily scheduled/unscheduled client meetings(over phone or video conference) from all over the globe(mostly from the US, UK, Canada, Australia, Dubai, and India)

- Maintaining the SLA in terms of quality, quantity and timely deliveries of long-term/short-term projects

- Tracking teams- day to day production and quality and weekly reporting to your manager

- Calculate and roll out incentives at the end of each month

- Quarterly reviews with each client's heads

- Monthly reviews with your manager and quality heads of the organization

- Address issues/concerns from the team members

- Manage attendance and punctuality of the teams

- Conduct quality checks for each project and provide constructive feedback to the team members

- Resolve escalated customer calls

- Conduct webinars for new clients or customers to help them better understand the services we provide

Qualification Details

- PG: Any Postgraduate - Any Specialization, MBA/PGDM - Any Specialization

- 3-6years of experience in Supply Chain/Client/Vendor/Team Management

- Excellent communication skills in English and Hindi

- Good MS Office capabilities - Word, PPT, and Excel

- Open to flexible shift timings

- Open to travel

- Valid passport holder(US business travel Visa will be an add-on)

- Experience with using Salesforce will be an add-on