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Rakshitha

Recruitment Specialist at Netradyne Technology Pvt. Ltd

Last Login: 01 March 2024

Job Views:  
189
Applications:  60
Recruiter Actions:  1

Posted in

IT & Systems

Job Code

1335875

Netradyne - Lead Customer Support - Cloud Business Vertical

3 - 6 Years.Bangalore
Posted 7 months ago
Posted 7 months ago

Netradyne - Lead Customer Support - Cloud Business Vertical


Experience: 3-6 Years


Location Bangalore


Working Model : WFO 5 Days a week/Flexible time shifts with 24/7 support.


Brief Description:


- The Team Lead Customer Support serves as an important first level liaison between Netradyne and our customers.


- This role is responsible for ensuring the success of our customers by providing timely resolution of customer reported issues and requests.


- Will lead team of Customer Support analyst in an assigned shift and responsible for the customer support operations and escalations during the shift.


- The ideal candidate will have excellent communication skills (English), customer relationship skills and experience supporting international customers (US or UK).


Roles & Responsibilities:


- Take end to end ownership of resolution of reported customer issues and request by probing, analysing, and working with multiple technical teams internally.


- Liaising with other functions to ensure customer issues/requests are resolved satisfactorily in a timely manner.


- Following with customers to ensure their issues and requests have been addressed to their satisfaction and keeping them updated status of open cases.


- Escalating complex customer issues to next level and ensure theres a proper hand off on escalated issues.


- Delivering value added solution to clients, identifying and promoting service improvement, efficiencies, and opportunities.


- Staying current with Product knowledge and improve technical skills to be able to resolve most of the customer issues on first contact.


- Responsible for the Customer Support operations of the assigned shift, available for escalations or to assist team members in resolving customer issues.


Requirement & Experience:


- Degree in computer science or equivalent with 3-6 years of relevant technology support experience.


- Strong verbal and written communication skills with excellent interpersonal and customer service skills.


- Excellent problem-solving abilities, attention to detail and resolution skills.


- Previous customer service experience, preferably in a fast-paced environment.


- Demonstrated ability to empathize with customers, actively listen, ability to always defuse situation than intensify one.


- Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome.


- Demonstrate professionalism, discretion, and good judgement in all interactions with customers and co-workers.


- Open to working in night shifts or any shift based on business requirement.


- Familiarity working with ITSM/CRM tools, preferably Sales Force.

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Posted By

user_img

Rakshitha

Recruitment Specialist at Netradyne Technology Pvt. Ltd

Last Login: 01 March 2024

Job Views:  
189
Applications:  60
Recruiter Actions:  1

Posted in

IT & Systems

Job Code

1335875

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