Netomi - Product Owner

Job Description :

We are looking for a Product Owner to help analyse and simplify business requirements to help in designing the product flow.

Job Responsibilities :

- Leading Chatbot flow design either from scratch or based on customer requirements.

- Reviewing and analyzing requirements for completeness

- Translating and simplifying business requirements to make them ready for development

- Developing assets for a project that are easily reusable across other client projects with similar requirements

- Working with the Development and QA team for development, AI training and quality validation.

- Reviewing operational procedures and methods, map current business processes, define and analyze business activities, identify best practices, and recommend improvements

- Keeping track of key KPI's for each assignment

- Managing prioritization and trade-offs among customer experience, performance, and operational support

- Negotiating development support to arrive at a feasible solution that will fit within the defined schedule

- Managing multiple assignments and align them with business priorities and deadlines.

Requirements :

- 4+ years experience in a Product Owner/Business Analyst role

- Engineering background is a plus

- Experience in delivering customer solutions and an obsession for exceeding expectations

- Experience in project planning, and KPI development

- Proven ability to manage multiple projects at once while paying strict attention to detail

- Excellent verbal and written communications skills.