NeoGrowth - Vice President - Collections

Department : Collections

Reporting To : National Recovery Manager

Company Name : NeoGrowth Credit Private Limited (www.neogrowth.in)

About Us :

NeoGrowth is a new-age digital lender, with a focus on Micro, Small, and Medium Enterprises (MSMEs). We are a Systemically Important, Non-Deposit taking Non- Banking Financial Company (NBFC-ND-SI), offering a wide range of products tailored to the dynamic needs of small businesses. Our data science and technology-led approach enable us to offer quick and hassle-free loans to MSMEs across 70+ segments across 25+ cities in India. We offer a unique daily repayment option to our customers with multi-channel repayment modes. We have served and engaged with 1,00,000+ businesses and supported them with their growth ambitions. We not only help small businesses grow but also drive financial inclusion making a positive social impact.

Job Profile :

- With overall 15 years' of experience in collections and related areas

- Preferably from NBFC/ Bank/ARC handling retail asset loans

- Experience of managing SME/Business Loan/Unsecured portfolio preferred

- Result and numbers oriented, with proven expertise in leading delinquent accounts, recovery planning, effectuating Collection policies, managing wide risks and implementing mechanisms to mitigate risks

- Experience to work closely with in-house Legal and Legal agencies, Collection Strategy, National and Local collections agencies, In-house or outsourced call-centres would be preferred

- Exposure to work closely with in-house/out-sourced Analytics to develop collections scorecard, predictive and preventive models and tools would be preferred

- Proven skills in team supervision and relationship management

- Should have strong network in the industry for quick referral hiring, agency feedback and empanelment etc.

- Exceptional communication abilities for cross functional navigation within the organization to ensure targets are accomplished and targets are met.

Key Responsibilities :

- Manage large geographies (8-10 branches each).

- The role has to focus on 180+ DPD collections

- Identify and deliver improvements to the range of account treatment and negotiation options available to collection agents

- Driving incremental & step change improvements: with an objective of maximising collections, identifying alerts/red flags including high risk and high impact customers, therefore controlling loss rates and achieving cost efficiency

- To build collection strategy in line with industry best practices meeting the broad objective of company policy

- Build and develop/modify fully value segmented collection processes

- Work closely with Analytics to Deliver Collections scorecards, detailed financial and behavioural trend analysis, and produce robust projections

- Get intuitive, easy to understand and insightful Dashboards developed/modified for easy of team and management reviews

- Get key reports and MIS automated

Qualification & Experience :

- MBA.

- Exp min 15 years.

Skills Set :

- Strategic Approach

- Good Analytical skills

- Attention to detail

- Innovative in Problem Solving

- Ability to anticipate and control in time possible red-flags

- People management

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