Job Title/Designation : Regional Collection Manager, Mumbai  Job Description :  Key Responsibilities :   - Daily monitoring of all groups for the locations assigned  - Ensure locations targets are aligned to targets for Pan India  - Location travel as an when required for review and to ensure performance is at par  - Target to achieve monthly targets for all assigned locations and monitor performance  - To ensure minimal flows to higher buckets / Group  - Monitoring of Bucket movement within each group  - Responsible for managing teams assigned Telecallers / Field Executives / Agency/Portfolio Managers  - Micro level daily tracking of Collections for each merchant and highlight risk associated if any  - Take corrective measures with cross functional stakeholders against Internal process gaps if any impacting Portfolio Performance  - Performance level matrix is shared with seniors basis required frequency to get Portfolio insights  - Location and Pan India level performance matrix is shared frequently to uplift existing performance  - Daily follow-ups for non-receipt of repayments (DNP)  - Resolving service issues impacting Portfolio Performance  - Conduct Mystery Shopping as a measure to control account not performing  - Update feedback trails on system and sending daily collection reports to the concerned reporting head.  - To regularly visit delinquent customer / merchant for the updation of overdue amounts  - To effectively manage all customer/ merchant related complaints and issues.  Desired Skills Set :   - Handled call centre and Inhouse Telecalling  - Dialler call handling would be added advantage  - Team Management Telecallers and Field Executives  - Experience in handling mass data volumes  - Agency Management  - Should be presentable with good communication skills.  - Should have knowledge of the Collection Process.  - Professional approach towards the Customer.  - Ability to command authority but humble and sincere in behaviour  - Good convincing skills  - Aware of Collection Code of Conduct  - Handled Hard buckets/Post dated cheque cases of Large Ticket size  Work Location - Mumbai  Candidate Profile :  - Minimum 10-12 years relevant experience needed in handling multiple locations across all groups  - Collection of consumer loans/ business loans  - Minimum a graduate (in any field).  - Preferably a DRA (Debt Recovery Agent) certified professional  - Good knowledge of Computers (MS Office, email communication)

Mumbai

NeoGrowth - Regional Collection Manager 

NeoGrowth - Regional Collection Manager  ,Job Description for NeoGrowth - Regional Collection Manager  in Confidential in  Mumbai for (10-12) years of experience. Apply Now!

Job Description for NeoGrowth - Regional Collection Manager  in Confidential in  Mumbai for (10-12) years of experience. Apply Now!