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19/05 Jiya Vohra
Associate HR at Nearbuy

Views:854 Applications:166 Rec. Actions:Recruiter Actions:38

Nearbuy - Manager - Data Operations (4-5 yrs)

Gurgaon/Gurugram Job Code: 823044

Skills Required :

- This is a leadership role. Must be experienced in People & Process management

- Should have handled a team for a minimum of 2 years

- Must be experienced in managing operations

- Skilled at using any of the ticketing tools

- Must be good at Problem Solving and Decision Making

- Must have extensive knowledge of latest industry techniques and methods

- Must have excellent communication skills

- Must be process oriented

Key Responsibilities :

- Handle the Operations team comprising of: Quality Analysts, Portal Operations, Content Associates and Image Editors

- Ensure that SOPs created are implemented diligently.

- Work with the relevant stakeholders to add/modify the SOPs as and when required

- Coach, Train and Monitor the Operations team

- Ensure that the team is regularly trained and updated on new processes and product changes

- Work closely with Product, Sales & Category teams

- Prepare reports and analyze productivity data to improve processes, ensure resources are properly allocated

- Set goals for the team and manage performance across defined metrics

- Listen to team members feedback and resolve any issues or conflicts

- Recognize high performance and reward accomplishments

Experience working as a Operations Manager and leading a team is a must

Women-friendly workplace:

Maternity and Paternity Benefits

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