Navin's - Assistant Manager - Sales & Process Training

Experience : Minimum 5 yrs of work experience in a similar role preferably in real estate.

Minimum Qualification : Certified Trainer with Bachelors degree/P.G

Brief Job Description :

- To analyze sales & customer service specific training need, develop relevant content & ensure effective training delivery of the same

- To conduct training for new and current associates and develop precise and individualized training plans for underperforming staff

- To coach individuals on a regular basis; providing specific guidance thus improving individual and teams performance

- To audit calls and observe interactions with customers to assess quality and monitor the adherence of processes set

- To observe sales encounters and CRM interactions with customers and determine the training needs for individuals and team

- To do sales perspective competitor analysis; study the difference in product and customer service aspects

- To create competitor awareness in the sales team and educate on product advantages

- To deliver product training on a regular basis reiterating value based selling practices

- To coordinate with respective customer facing departments for preparation of product training content

- Provide regular updates on current market trends, customer requirements and government norms to respective stakeholders

- To ideate and provide consistent learning through various alternate means (video-based learning, case studies, etc.)

- To participate in review meetings and provide inputs on strengths and areas of improvement