Navi - Sales & Business Operations Role

Sales & Business Operations (SBO)

At Navi, our mission is to build financial services that are simple, accessible and affordable.

Navi is founded by Sachin Bansal (Co-Founder, Flipkart) & Ankit Agarwal to build consumer-centric and technology-driven businesses in the BFSI (Banking, Financial Services & Insurance) space.

Currently Navi is into Lending, Health Insurance and Mutual Funds. This position is for the function SBO (Sales & Business Operations), which spans across all of these businesses. SBO is front end for all non automated interactions with Navi customers and has two broad focus areas:

1. Be the representative of the customers in Navi and representative of Navi to the Customers

2. Build Industry first and best ever customer facing innovations across products

SBO currently has five operating verticals with prime focus on achieving business objectives:

1. Sales - Learning what it takes for users (who have downloaded app) to covert to customers (who have taken Navi's products).

2. Customer Experience - Understanding users pain points and work with product and tech to better our offerings.

3. Collections - Focus on making our lending portfolio profitable by ensuring we get most of money back we have lent using data science and human behaviour principles.

4. Claims - Give the best ever customer experience to genuine customers and catch all fraudulent cases upfront

5. Operations - Non customer facing operations focussed on making customer experience better while managing operations risk

SBO also has below central functions to ensure constant innovation & support for opera ting verticals:

1. Design - Look for big problem statements which can create long term step jump results (e.g. how to make cashless health claims to 90% - Industry is at 50%) and work with various team to solution and be responsible for 0 to 1 rollout before handing over to operating teams.

2. Process Excellence - Create, audit and improve various processes

3. Planning - Optimised planning of all resources including people.

4. Control tower - Real time monitoring of all critical business metrics along with pre-empting and intervening any issues at early stage

5. Training - Includes process and soft skills training at joining and in-between to reduce skill gaps

6. Quality - Selective audits to ensure we are adhering to our SOPs and identify skill gaps

NAVI TECHNOLOGIES PRIVATE LIMITED :

We are looking for bright people who are at very cusp of their professional journey and have potential to be in top 0.1% in whatever they take up. This position provides a chance to work with the best and in process learn what it takes to attain the highest professional potential.

If you are someone who has exceeded expectations in MOST of the things you have taken up in your life (be it academics, or work, or any hobbies), it's a place made for you.

Responsibilities (One or more of below) :

- Be part of a new and strategic project which has potential to transform the industry

- Run experiments to assess which approach works the best

- Drive product, tech, analytics discussions to create workflows, dashboards to achieve business objective

- Devise, drive and own processes and metrics to achieve effectiveness and achieve business objective

- Program management of new initiatives

Must Have:

- Business first thinking

- Highly analytical and data driven

- Strong verbal and written communication

- Strong interpersonal skills as role will be highly collaborative

- Ability to work in a fast paced environment and be a self-starter.

- Openness to work in technology first

- Takes initiative and can think of new ways to approach a problem