National Service Delivery Lead - Telecom

The Person :

- 13+ years experience in enterprise service delivery from telecom preferred.

- Own the budget for service team.

- Managing multiple time zones & international work cultures.

Role :

- To provide leadership, motivation and direction to enterprise service managers in order to deliver the best in class customer experience thereby increasing customer delight.

- To act as the point of escalation in India for all service related issued and review progress as part of the governance framework.

- To manage the subscriber and revenue churn for enterprise accounts.

- To guide service strategies and propositions to accounts.