National Sales Head - Online Classified Portal/eCommerce/Real Estate/Insurance

Summary:

Urgently looking for an individual who is strategic, visionary and has a proven track record of managing and leading 300+ outbound sales team.

Experience : 15-20 years in Sales

I. Purpose of the role:

To grow the company's footprint by playing a leading role in planning of sales strategy and targets, regular reviews, scheme design, policy formulation and ensuring smooth functioning of the sales function.

II. Key Responsibilities

1. Strategy and planning

- Develop the 2-3 year product/service-level strategy for the overall sales-function aimed at achieving sustained competitive advantage and deliver the requisite revenue, profit margins and customer experience

- Translate the sales strategy into 1-yr and 2-yr product/service-level integrated operating plans - derive and achieve product/service-level priorities and actions from the same

- Work and plan closely with multiple stakeholders [product/technology] to drive flawless execution of product/service strategy and structure.

2. Driving results

- Institutionalize processes and policies to improve core business metrics [productivity, sales orders, active clients, client acquisitions, renewals etc.]

- Drive the product/service sales pipeline process to accurately forecast, qualify, realize and grow the sales pipeline while balancing locations and customer focus and increasing conversion-rate in the medium-to-long term

- Drive, engage and support own team in retail and enterprise sales achievement as well as support in customer relationship management where the service has been deployed

- Collaborate with the team to develop, enhance the active partner eco-system [if significantly different based on product/service] and support its deployment in various locations

- Work together with the team and other departments within the organisation to identify any process improvements and improve standards and efficiency

- Collaborate with the marketing team to develop the product's/service's marketing plan/actions to enhance market presence and lead its deployment.

3. Opportunity Driven

- Identify and evaluate target industry segments, high-priority location/customer-clusters [Super enterprise accounts/enterprise/retail accounts] by generating regular insights about the location specific environment and customer shifts and initiate targeted action to achieve the plan

- Leverage existing relations as well as develop own relations with existing and potential customers in various locations to position the product/service, gauge customer experience and invoke confidence in the company as a trusted partner;

- Regularly review customer satisfaction trends - initiate necessary actions and mobilize improvements through sales counterparts and delivery teams to plug customer-experience gaps in order to achieve exceptional customer satisfaction scores

4. People management

- Allocate work / responsibility among the team

- Coach and assist in developing a strong second line

- Recommend recruitment and promotions for own team. Plan career progression for them

- Ensure goal setting and performance appraisal of team

- Provide functional guidance wherever needed

- Develop people related interventions/methods for retaining top-talent

5. Learning

- Regularly attend external seminars and conferences on related topics and send the team for the same

- Disseminate gathered knowledge among team members and have regular discussions over recent developments in the real estate industry and online classified portals.

- Review trainings/sales policies/incentives for the sales team

III. Collaboration - Internal & External

Internal Stakeholder

Sales function

HODs of other functions (Product/Marketing/Technology/Finance/HR]

Senior Leadership

External Stakeholders

Press and media, Public forums

Market experts and counterparts in the industry

Clients

IV. Desired Skills:

Educational Qualifications- MBA in Marketing and Sales

Background:

- Preferably have experience of being Lead of Sales in Online Classified Portals/E-Commerce/Real Estate/Insurance

- Should understand the digital monetisation space and opportunities at deep level

- Should be able to provide strategic inputs on how to define/capture markets for new products plus contribute ideas that go into new product development.

Interested and suitable candidates (who could join on an immediate basis) are requested to apply with their updated resumes alongwith their current & expected CTC, notice period (if any buy out option available), reporting into, team size, work location and willingness to relocate.