National Operations Head - Online/Internet - IIT/NIT/BITS/IIM/XLRI/FMS

Job Responsibilities :

Desired Competencies :

- Strong business fundamentals

- Excellent verbal, written communication and interpersonal skills.

- Strong understanding of technology and business.

- Demonstrates high level of integrity, and strong work ethic.

- Must be willing to learn and adapt quickly.

- Ability to connect with people across teams & levels.

- Willingness to travel extensively within a city

Key Responsibilities :

- Operations Head is responsible for all budgetary, people development and operations objectives at all our client sites. Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership across the team

- He/she Head has the end-to- end responsibility of ensuring seamless operations at all our client locations across five cities monitoring real time service levels

- Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives

- Sets / clarifies requirements and expectations for Area Managers. Measures performance, provides feedback and holds Area Managers accountable for their performance and the performance of their departments.

- Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.

Requirements :

- BE/B.Tech Engineering from a Tier 1 institution, Operations or related field. MBA Preferred.

- Operations Management experience in manufacturing, production or distribution environment.

- Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills required