National Operations Head - B2C

Required Skills & Experience

- Proven diversified experience as Head of Operations, Operations Director or similar leadership role for a minimum of 8-10 years

- Strong understanding of Manpower intensive businesses. Experience around manpower sourcing, onboarding, training & on-ground deployment and associated challenges

- Good hold & experience in driving operations through internet/enterprise products

- Strong data analytical prowess to read data & drive on-ground action plans. Project management as an intuitive ability to forecast conflicts & provide long running fix to current challenges

- Good with numbers & financial planning

- Superior stakeholder management & account management experience

- Superior managerial & diplomatic skills to form and deploy policies on a departmental level

Role & Responsibilities

- Gaining an overall business understanding of Parking business (PAN India) and leading operations for overall vertical growth to 15-20+ cities

- Hiring, Training and Leading a team of City heads, Zonal Managers and Operations Executives to scale business operations across all metropolitans (PAN India)

- Designing policies to align with overall strategy on setting & deploying required department SOPs for appropriate service delivery across

- Managing contracts & relations with contractors, vendors, partners and users to understand overall service delivery and experience

- Playing with data to evaluate risk & leading quality assurance efforts to run & scale business operations from scratch. Understanding compliance to maintain legitimacy at all levels of operations

- Suggest & oversee the implementation of required technology to enhance deliverable TAT and solution adoption by target user group

- Developing and ensuring strong systems & performance indices to drive overall departmental growth & operational excellence