National Operations Head - 3PL - eCommerce Vertical - IIT/IIM/ISB/MDI/FMS

Large 3PL Organisation - National Operations Head - Ecommerce Vertical

Desirable Candidate description:

- 8-12 years of operations experience (Shopfloor/ ground) in Ecommerce operations

- Should have worked with companies like Flipkart/ Amazon/ Delhivery/ Ecomm express etc

- Preferably from Grade A institutes like IIT/ IIM etc

Job Description :

1. Operations responsibility for all the ecommerce products nationally

2. Responsible for driving and delivering on the customer SLAs through the regional teams

3. Create and monitor processes for the operations under different products of ecommerce (align with organisational business excellence process)

4. Liaison with the customer operations team on a regular basis and understand the evolving requirements

5. Drive productivity and cost optimization through innovation

6. Monitor vendor performance and work with the procurement team to drive development and engagement through seasonal requirements