National Manager - UI/UX Design - NBFC

Opening with one of the leading NBFC

Location : Pune

Job Purpose :

- Lead the design vertical for the company's digital assets

- Spearhead Interaction Design, Interface Design, UX Design, Human Machine Interaction, and Service Design

- Design websites, experiences, and applications that balance user needs, business objectives and technological constraints

- Manage an external partner ecosystem of design agencies

- Manage internal stakeholders, understand and help achieve their business objectives through design Scope of The Position

Duties and Responsibilities :

- Lead Interaction Design, Interface Design, UX Design, Human Machine Interaction, Service Design, Graphic Design with emphasis on UX

- Design websites, experiences, and applications that balance user needs, business objectives and technological constraints

- Work directly with external design agencies to deliver pathbreaking designs

- Track user behaviour and design performance and accordingly tweak the design approach

- Codify and evolve design principles

- Design for all devices and form factors

- Make the users- digital experience useful, usable and enjoyable

- Run experiments, including A/B and multi-variate tests, to evaluate and improve design performance

- Perform user research, including personal interviews with users and stakeholders, competitive analysis, online surveys, and focus groups to learn about users: their behavior, goals, motivations, and needs

- Identify key user groups and create representative personas

- Represent the voice of the user and bring an outside-in perspective

- Continuously keep updated with the latest in the world of design, UX, UI, and user behavior PEOPLE, STAKEHOLDER AND AGENCY MANAGEMENT

- Drive the team's motivation, performance, and development

- Interface with internal stakeholders, understand and help achieve their business objectives through design

- Identify, onboard and actively manage an external partner ecosystem of design agencies

- Track agencies- work on an ongoing basis and use incentives and corrective measures to get the finest work out of them KEY METRICS

- Friction Factor in the user's journey

- Quality and quantity of user interactions on the asset

- Design-led asset performance improvements

- Adherence to delivery timelines - Business KPIs

REQUIRED QUALIFICATIONS & SKILLS :

- Bachelor's degree in Design or equivalent qualification

- Experience owning a project vision, execution and quality

- Proven excellence in Interaction and Visual design

- People, stakeholder, and agency management skills

- Strong influencing and negotiation skills

- Strong communication and presentation skills

- Experience leading designers and other members of a cross-functional team with a proven track record building and managing world-class design teams

- Able to function, adapt and succeed in a constantly changing, fast-paced environment

- Familiarity with Agile software development processes and methodologies

- Knowledge of web-based technologies and their impact on the feasibility of design solutions APTITUDE

- Leadership and team management

- Initiative & ownership

- Ambition and willingness to stretch

- Speed and agility

- Comfortable in a high-pressure environment

- Manage ambiguity and change

- Fine mix of analytical and creative thinking

- Attention to detail

- An experimental mind-set

- Bias for execution and results EXPERIENCE

- Experience as a Principal-level designer/ Design Director or other similar title in a high-growth digital environment

- Relevant industry experience designing applications, experiences, websites, products and services that balance user needs, business objectives and technological constraints

- Proven delivery of world-class design projects for digital destinations that outperform rivals on design

- Experience as an entrepreneur and/or agency-side experience preferred