National Manager - Technical Support - Retail

- Contribute to new product development, providing inputs from service point of view and ensuring quality aspects from past failure with ISCM, Design & Brand teams.

- Analysing Market return trends of presale, post-sale & Interaction with field team & collect feedback & coordinating for mitigating the quality issues and action (CAPA) communication across the network of all TCL products.

- Managing cost of quality with various appropriate initiative to monitor external cost of quality.

- Ensure Repair Process & Policies In place before launch of All TCL products.

- Ensure Service Quality Audit (SQA) process to measure repair standard across service network. Periodic revisit of repair standard based on the achievement of past to raise the bar.

- Managing seamless technical information availability across through Tech Portal.

- Ensure technical training content in line with our products offerings of TCL & Non-TCL brands and revisit time to time meet the objective of learning & act.

- Ensure seamless training process across regions & desire knowledge in place before the launch of any products.